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Common questions

Frequently asked Questions

We offer:

Special Delivery

Guaranteed by 1pm next-day**.

1st Class Tracked

Signature on delivery and next-day delivery aim.

2nd Class Delivery

Delivery in two to three working days including Saturdays.

When you return a Product to us:

Because you have cancelled the contract between us within the 7-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 7 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, YOU will be responsible for the cost of returning the item to us;

If the Product is defective, we will examine the returned Product and replace it or provide a refund. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

When breakages occur during delivery, we require photographic evidence from you to demonstrate that the product is indeed broken. If we are satisfied that the product has been broken, and that the damage has been caused in transit, we will refund the price of the product in full.

We will usually refund any money to the card used to pay for your purchase.

Please use our contact form on this page or call our number on 01978 312220 for customer service.

Please contact us with your order reference number immediately and we will assist you with your order.

We ship worldwide.

Still need help?

Get in touch with us

Email: [email protected]
Telephone: 01978 312220

International shipping

We ship worldwide

Easy 30 days returns

30 days money back guarantee

100% Customer Satisfaction

We want you to love your products!

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